Overview
Arrival windows are a way to communicate to your clients that you’ll be arriving within a window of time, rather than an exact start time. In Jobber, the arrival window style and duration is set up in your work settings to apply to all jobs that are active, but can also be edited on the individual job level.
Arrival windows in your settings
Arrival window settings are found in your work
- Click the Gear Icon, then select Settings.
- From the settings menu, select Work Settings.
- Find the Arrival Window section.
- Update your arrival window preferences as needed.
By default, your arrival window will be set to “none”, however this can be updates by selecting another default arrival window. Options include:
- None
- 15 minutes
- 30 mintutes
- 1 hour
- 2 hours
- 3 hours
- 4 hours
Arrival windows on a job
Arrival windows can also be customized on the job level. By default, the arrival window on the job will follow the default from your settings. However since some jobs may different needs where you will arrive within a different window, that can be customized while creating the job:
To set the arrival window on a job, start by creating a new job. The fastest way to do this is by selecting Create from the side navigation menu, then Job.
Scroll to the Schedule section of the job and enter the job start and end dates as well as the times. Once these fields are filled out, you’ll see the arrival window appear with the duration that was set in your settings.
Select Edit to make changes to the arrival window for this job.
Update the arrival window duration for this job.
Select Set Arrival Window.
Select Update job to save your changes.
Viewing arrival windows on the schedule
Visits on the schedule will show the scheduled start time for the visit and do not account visually for arrival windows. However, the arrival window shows when viewing the visit details.
To see the arrival time, navigate to your favouriteschedule view. Then click the visit and select View details.
